Why aren't my videos playing smoothly? Category : Setup / Operation StoreJet Cloud(10K) utilizes Wi-Fi 802.11 b/g/n where the maximum speed limit is 3MBps. Therefore, when the video bit rate exceeds the limit, lags would happen. Please check your video files to see if their bit rates exceed this constraint. Is the answer helpful? Related Why can't I connect my StoreJet Cloud (10K) to the Internet in the bridge mode? What is the transmission distance for StoreJet Cloud (10K)? How come my phone running Android 4.2.2 and above can't connect to my WiFi SD card and StoreJet Cloud(10K)? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started